Complaint procedure

  1. All the goods available in the Store come from a legal source and are original in the sense that they come from the manufacturers specified in the goods' descriptions provided at the website: www.halogen-free.eu

  2. If the goods are covered by the manufacturer's quality guarantee, the Store informs about the terms of the guarantee in the way enabling the Customer to familiarise with the terms of the guarantee before placing an Order. 

  3. The Store does not provide any additional guarantee for the sold products. 

  4. The Customer may make a complaint regarding the non-conformity of the goods description with the goods specification provided at  http://www.halogen-free.eu or make a complaint regarding the failure to perform the obligations specified in these regulations by the Seller. The complaints may be sent to contact@halogen-free.eu

  5. The complaints are processed within 14 working days. After they are acknowledged, the Customer is presented with the Store's decision regarding the object of the complaint.